Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website located at cnyneuro.com (the "Website"), operated by CNY Neurological Consulting, PLLC ("CNY Neurological," "the Practice," "we," "us," or "our"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Website immediately.

2. Informational Purpose

The content on this Website is provided for general educational and informational purposes only. It is not intended to constitute individualized medical advice, diagnosis, or treatment recommendations. Medical knowledge, treatment standards, and clinical guidelines evolve continuously, and website content may not reflect the most current developments. Always consult a qualified, licensed healthcare professional for advice regarding your specific medical condition or circumstances.

3. No Physician-Patient Relationship

Browsing this Website, submitting a general inquiry, sending an email to the Practice, or requesting an appointment through the Website does not, by itself, establish a physician-patient or provider-patient relationship. A clinical relationship with CNY Neurological Consulting is established only after the Practice formally accepts a person as a patient and provides care through an appropriate clinical process, including a scheduled appointment and clinical evaluation.

4. No Diagnosis or Treatment Through This Website

You should not rely upon any content on this Website to diagnose, treat, cure, or prevent a neurological or other medical condition. Website content describing conditions, symptoms, procedures, or treatments is provided for general educational purposes only. For personal medical concerns, please consult an appropriately licensed healthcare professional.

5. Medical Emergencies

6. Appointment Requests

Submitting an appointment request through the Website does not guarantee an appointment, establish a clinical relationship, or confirm that the Practice has accepted responsibility for your treatment. An appointment is not confirmed until the Practice directly contacts you to confirm the date, time, and provider. The Practice reserves the right to decline appointment requests at its discretion.

7. Communications and Response Times

Ordinary website contact forms and email communications may not be reviewed immediately and should not be used for urgent medical matters. The Practice does not guarantee a response within any specific timeframe. For time-sensitive matters, please contact the office directly by telephone at (315) 634-5550.

8. Patient Portal

Access to the Patient Portal is provided through a link to a third-party platform (MedEnt). Portal access is governed by the portal provider's terms of service, privacy practices, authentication requirements, and any applicable Practice policies. The Practice does not control the portal platform and cannot guarantee its continuous availability. Technical outages, maintenance periods, or other interruptions may occur. For urgent matters, please contact the office by telephone.

9. Prescriptions, Refills, and Clinical Requests

The public Website must not be used as a substitute for the Practice's approved clinical communication channels for medication refill requests, test results, medical-record requests, prior authorizations, disability documentation, or urgent clinical questions. Please use the approved Patient Portal or contact the office directly by telephone at (315) 634-5550 for these matters.

10. Accuracy and Medical-Content Limitations

CNY Neurological Consulting makes reasonable efforts to maintain accurate and current information on the Website. However, we do not warrant that all website content is complete, current, error-free, or applicable to every individual. Medical knowledge, treatment standards, insurance participation, provider availability, office hours, and services are subject to change without notice. Website content should not be relied upon as a substitute for direct communication with the Practice.

11. Provider and Service Availability

The display of a provider, treatment, procedure, insurance plan, or service on this Website does not guarantee availability, eligibility, coverage, medical appropriateness, or acceptance as a patient. Provider availability, accepted insurance plans, and offered services may change. Please contact the office to confirm current availability before scheduling.

12. Insurance and Payment Information

Insurance participation and coverage information on this Website is subject to verification and may change. Nothing on this Website constitutes a guarantee of insurance benefits, reimbursement, prior authorization, or patient financial responsibility. Patients are encouraged to verify their coverage directly with their insurance carrier and with the Practice's billing department prior to receiving services.

13. Permitted Use

You may use this Website for personal, lawful, noncommercial purposes consistent with these Terms. You agree not to:

• Attempt to gain unauthorized access to any part of the Website or its underlying systems
• Conduct automated scraping, crawling, or data harvesting that places an unreasonable burden on the Website
• Upload, transmit, or distribute malware, viruses, or other harmful code
• Impersonate any person or entity or provide false information
• Interfere with or disrupt the operation of the Website
• Infringe upon the intellectual-property rights of CNY Neurological Consulting or any third party
• Use the Website for any unlawful, abusive, fraudulent, or harmful purpose

14. Intellectual Property

The text, branding, logos, graphics, design, and original materials on this Website are the property of CNY Neurological Consulting, PLLC or its licensors and are protected by applicable copyright, trademark, and other intellectual-property laws. You may not reproduce, distribute, modify, or create derivative works from Website content without the Practice's prior written permission. Third-party materials displayed on the Website remain the property of their respective owners.

15. Third-Party Links and Services

The Website contains links to third-party websites and services, including the Patient Portal and online payment platform, for your convenience. These links do not constitute an endorsement of those websites or their content. CNY Neurological Consulting does not control third-party websites and is not responsible for their content, privacy practices, or security. Your use of third-party websites is at your own risk and subject to their respective terms and policies.

16. Accessibility

CNY Neurological Consulting is committed to making its Website reasonably accessible to individuals with disabilities. If you encounter an accessibility barrier on this Website, please contact us at [email protected] or by telephone at (315) 634-5550 so that we may assist you and work to address the issue.

17. Disclaimer of Warranties

THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. CNY NEUROLOGICAL CONSULTING DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. NO INFORMATION OBTAINED THROUGH THE WEBSITE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CNY NEUROLOGICAL CONSULTING, PLLC AND ITS PROVIDERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR ITS CONTENT. THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE DISCLAIMED, INCLUDING LIABILITY FOR PERSONAL INJURY CAUSED BY NEGLIGENCE OR FOR FRAUD.

19. Indemnification

You agree to indemnify and hold harmless CNY Neurological Consulting, PLLC and its providers, employees, and agents from and against any claims, damages, and expenses (including reasonable attorneys' fees) arising from your unlawful misuse of the Website or your violation of these Terms. This provision does not create an obligation to indemnify the Practice for its own negligence or wrongful conduct.

20. Governing Law

These Terms are governed by applicable federal law and the laws of the State of New York, without regard to conflict-of-law principles. These Terms do not include mandatory arbitration, a class-action waiver, a jury-trial waiver, a shortened limitations period, or an exclusive distant venue provision. Any such provisions require specific review and approval by the Practice's New York healthcare attorney before they may be added.

21. Severability and Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.

The failure of CNY Neurological Consulting to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

22. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

23. Contact Information

Questions or concerns regarding these Terms may be directed to: